Help & FAQ

Welcome to our Help Center. Below are answers to frequently asked questions about Eveluxe Beauty, House of Eve, and Eveluxe Estates.

If you do not find the answer you’re looking for, please contact us at: Eveluxehq@gmail.com

ORDERS & PAYMENTS

How do I place an order?

Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the secure payment steps to complete your purchase.

What payment methods do you accept?

We accept major debit/credit cards and other secure payment options displayed at checkout.

Can I cancel or change my order?

Orders can only be modified or cancelled before they are processed for shipment. Please contact us immediately if you need assistance.

SHIPPING & DELIVERY

How long does delivery take?

Delivery timelines depend on your location. Estimated delivery timeframes will be provided at checkout or via confirmation email.

Do you offer nationwide delivery?

Yes, we deliver within Nigeria. International shipping availability will be stated on the website if applicable.

How can I track my order?

Once your order has been shipped, you will receive tracking details via email (where applicable).

RETURNS & REFUNDS

What is your return policy?

We accept returns of unused items within 7 days of delivery. Items must be in original condition and packaging. Please refer to our Return Policy for full details.

Can I return opened beauty products?

For hygiene and safety reasons, opened or used beauty and personal care products cannot be returned unless defective.

How long does it take to receive a refund?

Approved refunds are processed to your original payment method. Processing time depends on your bank or payment provider.

PRODUCTS (Eveluxe Beauty & House of Eve)

Are your products authentic?

Yes. All products sold under Eveluxe Beauty and House of Eve are carefully sourced or produced to meet our quality standards.

Are your fragrances long-lasting?

Longevity varies depending on skin type and environment, but our formulations are designed for premium performance.

How should I store my products?

Store in a cool, dry place away from direct sunlight to maintain product quality.

REAL ESTATE (Eveluxe Estates)

How do I book a property consultation?

You can submit an inquiry through our website or contact us directly to schedule a consultation on instagram @EveluxeEstates

Are property listings guaranteed available?

All listings are subject to availability and may change without prior notice.

Do you assist with documentation?

Yes, Eveluxe Estates provides guidance throughout the property acquisition process, subject to agreed service terms.

ACCOUNT & SUPPORT

Do I need an account to shop?

No, but creating an account allows you to track orders and manage your details more easily.

How can I contact customer support?

Email: Eveluxehq@gmail.com

Phone: +2349039379591

Business Hours: 8AM - 6PM WAT

GENERAL

Is my personal information secure?

Yes. We implement security measures to protect your personal information. Please review our Privacy Policy for more details.