RETURN POLICY

We accept returns of unused and unworn merchandise within 7 days of receipt of your order.

If 7 days have gone by since you received your order, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• A receipt or proof of purchase is required.

Items that have been opened, used, damaged, or are not in their original condition may not be eligible for return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of business days, depending on your bank or payment provider.

Late or missing refunds (if applicable)

If you haven’t received your refund:

• First, check your bank account again.

• Then contact your credit card company, as it may take some time before your refund is officially posted.

• Next, contact your bank. There is often processing time before a refund is reflected.

If you have done all of this and still have not received your refund, please contact us at:[Eveluxehq@gmail.com]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be issued.

If the item was not marked as a gift at purchase, or the gift giver had the order shipped to themselves, the refund will be sent to the original purchaser.

Shipping

To return your product:

• You must request a return within 7 days of receiving your order.

• Once approved, return instructions or a return label will be provided via email.

Once your return is received and inspected, the refund will be processed to your original method of payment.

Please note that shipping costs are non-refundable unless the item received was defective or incorrect.

Hygiene & Non-Returnable Items

Due to hygiene and safety reasons, certain products are non-returnable once opened, used, or tampered with.

This includes, but is not limited to:

• Cosmetics

• Lip products

• Skincare products

• Personal care items

• Fragrance products

We reserve the right to refuse returns if the product seal is broken or if the item shows signs of use.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your claim, we may require:

• Your order number

• Clear photos of the item received

• Photos of the packaging

If approved, we will offer:

• A replacement (if available), or

• A refund to your original method of payment

Items reported after 48 hours of delivery may not be eligible for replacement or refund.